At Ibex. Pakistan, I represent Walmart in customer service, handling end-to-end support operations and resolving customer inquiries and account issues.
I’ve maintained a 92%+ Customer Satisfaction (CSAT) score while keeping Average Handling Time below target metrics without compromising service quality.
At Wholesale Operations, I oversaw B2B accounts for commercial retail clients and carried out localized marketing initiatives to pitch products and secure accounts.
I also worked to retain clients by aligning inventory with their demands and building trust across international business environments.
