AHMED Chudhary

I am a dedicated customer service professional with a strong background in B2B sales and product support. Over the past few years, I have honed my skills in telemarketing and customer relationship management, achieving a remarkable 15% increase in B2B sales within six months at Ubique Edge. My experience spans diverse environments, allowing me to adapt and thrive in various time zones.

In my most recent role as a Customer Service Representative at Humana, I managed high call volumes, handling over 1,000 inbound and outbound calls monthly. My focus on enhancing customer service led to a 30% reduction in customer complaints through improved support strategies. Additionally, I played a key role in team development, training and supporting new team members, which resulted in a 25% retention improvement.