Open to opportunities

AYOTOLA OMOTARA

@ayotolaomotara

Message

Customer Success Specialist delivering high-satisfaction support through CRM, communication, and problem-solving.

Nigeria

Message

What I'm looking for

I’m looking for a fast-paced role where I can resolve complex customer inquiries, manage client relationships, and use CRM tools to maintain high customer satisfaction—while contributing strong communication, documentation, and service consistency.

I’m a Customer Support and Customer Success professional with 4+ years of experience delivering exceptional customer experiences, resolving complex inquiries, and managing client relationships. I’m experienced in CRM platforms including Genesys, Five9, and Dayforce, with strong administrative, communication, and social media management skills.

In my current role, I manage customer inquiries through phone, email, and chat using Genesys, Dayforce, and Five9, and I utilize AWS-based tools to deliver personalized support. I maintain 90%+ customer satisfaction, accurately document customer interactions for service consistency, and have also supported community engagement and VIP guest experiences, building strong retention through excellent service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

KOAA Solutions

Aug 2024 - Present (1 year 11 months)

Manage customer inquiries via phone, email, and chat using Genesys, Dayforce, and Five9. Maintain 90%+ customer satisfaction, document interactions, and use AWS-based tools to deliver personalized support.

Customer Support Customer Service Phone Email Chat Support Genesys Dayforce Five9 AWS Customer Satisfaction Client Relationship Management

Social Media Manager

MariscabelloWigs

May 2024 - Oct 2024 (5 months)

Develop content strategies to increase audience engagement and brand visibility. Manage content calendars and coordinate influencer campaigns while handling customer inquiries and community engagement across social platforms.

Social Media Management Content Strategy Community Engagement

Guest Relations Officer

The Good Beach

Jan 2023 - May 2024 (1 year 4 months)

Provide service to guests and manage customer concerns. Coordinate VIP experiences and support event operations to contribute to customer retention.

Guest Relations Customer Support VIP Experience Coordination Event Operations Customer Retention Communication

Customer Service Representative

Qwest Tribe Consultant

Apr 2023 - Sep 2023 (5 months)

Resolve customer inquiries and complaints with professionalism and accuracy. Improve customer satisfaction through prompt resolution and follow-up while complying with company communication and data protection policies.

Customer Support Complaint Resolution Problem Solving Customer Satisfaction & Compliance Data Protection

Administrative Assistant

Upscale Quarters

Mar 2021 - Dec 2022 (1 year 9 months)

Manage scheduling, documentation, and daily office operations, including front-desk support and coordination of meetings for senior staff. Maintain filing systems and handle client onboarding.

Administrative Support Scheduling Documentation Office Operations Front Desk Support Meeting Coordination Client Onboarding Team Collaboration