KyD User

I’m a results-driven customer support and success professional with 2+ years of experience delivering high-quality, empathetic service across digital channels. I’m certified in HubSpot and Customer Service, and I’m proficient with Zendesk and Google Workspace—handling 30+ daily inquiries while maintaining a response time under 10 minutes during working hours.

In my roles, I’ve translated customer insights into measurable growth: I increased venue attendance by 70% and drove a 72% revenue uplift using data-informed strategies and creative programming. As a Customer Success Manager & General Manager, I boosted weekly evening attendance by over 70% with “Mic of Madness” and “Pitch 5N,” improved the overall customer experience to lift kitchen/restaurant sales by 65%, and helped events gain campus-wide recognition. I thrive in remote, asynchronous environments where I can self-manage, collaborate with a team, and keep service standards consistently high.