Ayeshmi Alwis

I’m a dynamic and results-oriented Associate Client Coverage Manager with over 15 years of experience across customer service, sales coordination, administrative support, collections, enterprise account management, and business operations. I’m recognized for driving client satisfaction, revenue growth, and digital transformation initiatives across the telecom and financial sectors—built on trusted relationships and a customer-first mindset.

In my current role, I oversee a client portfolio valued at over Rs. 2 billion, ensuring timely collections and high satisfaction levels while strengthening enterprise partnerships through consultative account management. I drive digital adoption initiatives and customer onboarding for new enterprise systems, and I prepare detailed revenue and collection reports to monitor KPIs, support strategic decision making, and resolve complex billing issues through cross-functional collaboration.