Open to opportunities

Sashan De Silva

@sashandesilva

Message

Client Manager skilled in relationship management and problem-solving.

Sri Lanka

Message

What I'm looking for

I am looking for a role that allows me to leverage my client management skills in a dynamic environment, with opportunities for growth and collaboration.

I am an enthusiastic and self-motivated Client Manager with a strong track record in client relationship management. My experience has equipped me with the skills to build and nurture positive relationships with clients, ensuring their needs and preferences are met. I pride myself on my ability to communicate effectively, assess client satisfaction, and address any issues promptly.

Throughout my career, I have demonstrated my ability to work well under pressure and adhere to strict deadlines. My role involves collaborating with cross-functional teams to deliver exceptional service, identifying opportunities for upselling, and developing strategies to retain clients. I am committed to providing personalized solutions that enhance client loyalty and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Client Manager

Current

GrandSpace Urban (Pvt) Ltd

Dec 2020 - Present (4 years 5 months)

Built and nurtured positive relationships with existing clients by understanding their preferences and pain points, regularly assessing satisfaction and addressing issues. Collaborated with cross-functional teams to deliver exceptional service, identified opportunities for upselling or cross-selling, and assisted sales and finance teams in payment recovery.

Client Relationship Management Account Management Sales Support Finance Negotiation Problem Solving Communication

Logistics Coordinator

Aitken Spence PLC

Feb 2015 - Present (10 years 3 months)

Managed export and import consignments for corporate ad-hoc customers based in Colombo 02, 03 branches and the Head office front line counter. Ensured efficient handling and delivery of goods while maintaining customer satisfaction.

Customer Service Logistics Corporate Front Line Operations Supply Chain Management

Intern (ISD Dept.)

Hatton National Bank

Dec 2014 - Present (10 years 5 months)

Ensured that adequate cash was available in Automated Teller Machines (ATM) islandwide. Supported the ISD Department in maintaining the operational efficiency of the ATM network.

Cash Management Financial Operations Technical Support

Medical Transcriptionist

MedSource (Pvt) Ltd

Sep 2014 - Present (10 years 8 months)

Transcribed voice audios from US hospitals, documenting medical information regarding patients for necessary action. Ensured accuracy and completeness of medical records in a BPO environment.

Medical Transcription Documentation Medical Terminology BPO