Zahan Muhammed
@zahanmuhammed
I manage international client accounts, service delivery, and issue resolution across US and UK markets.
Sri LankaWhat I'm looking for
I manage US-based e-commerce client relationships at Proactivechain, coordinating requirements, resolving operational concerns, and supporting account growth across time zones.
Previously at Hunter & Company PLC, I used ConnectWise to manage client interactions, service requests, workflows, account records, onboarding, and cross-functional issue resolution.
Across stock brokerage, BPO, and delivery-service environments, I've supported international clients through account servicing, onboarding, escalations, customer support, and structured communication.
Experience
Work history, roles, and key accomplishments
Client Manager (US)
Proactivechain
Jan 2025 - Present (1 year 8 months)
Manage relationships with US-based e-commerce clients, ensuring service quality and effective communication across time zones. Act as primary point of contact for client requirements and issue resolution.
Client Sales Coordinator
Hunter & Company PLC
Jan 2024 - Jan 2025 (1 year)
Managed institutional and key client accounts while ensuring smooth service delivery and customer satisfaction. Utilized ConnectWise platform for client management, service tracking, and workflow coordination.
Sales Account Manager
Euro Prime Technologies
Jan 2022 - Jan 2024 (2 years)
Managed offshore stock brokerage accounts and maintained strong client relationships with international customers. Provided account servicing, customer support, and investment platform guidance.
Associate Client Manager
KonnectBPO Technologies (Pvt) Ltd
Jan 2017 - Jan 2022 (5 years)
Managed portfolios of international stock brokerage clients and maintained ongoing customer engagement. Provided account onboarding support, platform guidance, and customer service assistance.
Customer Service Representative
Bellvantage (Pvt) Ltd
Jan 2015 - Jan 2017 (2 years)
Managed customer orders and delivery coordination for McDonald's Delivery Services. Handled customer inquiries, complaints, and service-related issues while maintaining service quality standards.
Education
Degrees, certifications, and relevant coursework
University of Gloucestershire
Master of Business Administration (MBA), Business Administration
Pursued a Master of Business Administration (MBA) at the University of Gloucestershire.
OTHM Level 7
Postgraduate Diploma, Strategic Management & Leadership
Completed a Postgraduate Diploma in Strategic Management & Leadership.
FIATA Sri Lanka
Diploma, Logistics & Supply Chain Management
Earned a Diploma in Logistics & Supply Chain Management.
Zahira College, Matale
G.C.E. Advanced Level (A/L), General Education
Completed G.C.E. Advanced Level (A/L) at Zahira College, Matale.
Royal English School, Matale
G.C.E. Ordinary Level (O/L), General Education
Completed G.C.E. Ordinary Level (O/L) at Royal English School, Matale.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Salary expectations
Job categories
Skills
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