Mlungisi Shozi

I'm a dedicated and results-driven customer service professional with 2 years of hands-on experience in resolving customer issues and providing exceptional service. Previously employed at CCI South Africa, I worked on a British telecommunications campaign called TalkTalk, where I successfully assisted consumers with their broadband and landline services issues.

I'm a strong believer in the importance of superior customer service and strive for excellence in every interaction. With a Matric Certificate acquired in 2018, I'm eager to bring my skills and commitment to a dynamic team and contribute significantly to customer satisfaction goals.

With a strong foundation in call management, data entry, customer account management, and conflict resolution, I'm confident in my ability to make a positive impact in a fast-paced and customer-centric environment.