Open to opportunities

Lihle Mazwayi

@lihlemazwayi

Message

Customer service representative with 10+ years in retention and lead generation, driving customer satisfaction.

South Africa

Message

What I'm looking for

I’m looking to leverage my 10+ years in retention and lead generation to deliver outstanding customer satisfaction, resolve issues fast, and support a collaborative team that values continuous improvement.

I’m a customer service representative dedicated to delivering exceptional support through effective communication and problem-solving. With a BCom in Communications, I bring structured messaging and customer-focused service to every interaction.

Over 10 years of experience in retention and lead generation has strengthened my ability to build strong client relationships and increase satisfaction. I’ve supported customers by addressing inquiries, resolving complaints, and providing accurate product information, while maintaining up-to-date records and ensuring timely follow-ups.

I enjoy collaborating with teams to improve service processes and create a positive environment. I’m committed to continuous improvement, and I’m eager to leverage my experience to enhance service quality, customer loyalty, and team success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

University of South Africa

Apr 2016 - Present (9 years 11 months)

Provided exceptional customer service by addressing inquiries, resolving complaints, and sharing product information. Maintained accurate records of customer interactions and completed timely follow-ups while collaborating with the team to improve service processes.

Customer Service Complaint Resolution Record keeping Timely Follow Ups Problem Solving Retention Lead Generation Teamwork

Education

Degrees, certifications, and relevant coursework

University of South Africa (UNISA)

Bachelor of Commerce, Communications

2010 - 2014

Completed a Bachelor of Commerce in Communications, focusing on communication strategies, media relations, and marketing principles. Developed skills in public speaking, digital content creation, strategic messaging, and analytical thinking through communication-focused projects.