AMAya Mahmoud
@ayamahmoud
Remote sales and customer-technical support supervisor with scientific expertise.
EgyptWhat I'm looking for
I am a science graduate who blends over 10 years of sales, customer service, and technical support experience with formal training in molecular biology and diagnostics.
I have a proven record of meeting and exceeding sales targets across life-science products and digital streaming subscriptions while maintaining high customer satisfaction and repeat business.
I supervised remote teams, optimized workflows, managed CRM systems, and reported performance to drive measurable revenue and operational improvements.
I bring analytical thinking, strong attention to detail, and adaptability to roles that require both technical troubleshooting and client-facing sales leadership.
Experience
Work history, roles, and key accomplishments
Remote Sales & Customer Support Supervisor
Nasa IPTV
Aug 2019 - Nov 2025 (6 years 3 months)
Supervised a 10-person remote sales and support team for digital streaming services, consistently meeting subscription sales targets and improving repeat subscriptions through CRM-driven retention efforts.
Sales & Customer Support Specialist
Sigma Scientific Service
Sep 2017 - Jul 2022 (4 years 10 months)
Managed inside sales of molecular biology kits and reagents, exceeding monthly sales targets, preparing quotations, and maintaining CRM to drive repeat business and higher conversion rates.
Inside Sales Specialist
Primatech Company
Jul 2015 - Sep 2017 (2 years 2 months)
Achieved sales targets for molecular biology kits and reagents through proactive client follow-up, quote management, and CRM-based lead tracking to boost revenue and repeat orders.
Sales Specialist
Miralab Company
Jun 2012 - May 2015 (2 years 11 months)
Managed inside sales of life science instruments, consistently exceeding sales objectives by building strong client relationships and closing deals to expand the customer base.
Education
Degrees, certifications, and relevant coursework
AUAin Shams University
Diploma, Molecular Biology & Molecular Diagnostics
2022 - 2023
Activities and societies: Practical training in molecular biology (CEB), hands-on lab techniques and protocols.
Completed a diploma program in Molecular Biology and Molecular Diagnostics with practical laboratory training.
HUHelwan University
Bachelor of Science, Medical Biophysics
2006 - 2010
Bachelor of Science in Medical Biophysics covering biomedical and biophysics principles relevant to medical applications.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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