At Telecom Egypt (WE), I lead a 30-person B2B and B2C sales and service unit across a headquarters site and three branches. I adapt company sales plans into individual targets, track performance, and manage client relationships, branch operations, and reporting.
I also wrote training manuals and onboarding guides for new staff. As a Translation Project Manager and E-Commerce Operator, I manage remote translation projects and reduced rework from 20% to 5%; my MBA research examined CRM and customer loyalty at Telecom Egypt.
