Remote Sales Team Leader
Remote Sales Operations Manager
Remote B2B Sales Manager
Remote Sales Account Executive
Remote Customer Success Team Lead
Open to opportunities
Amr Hassanin
@amrhassanin
Sales Team Leader with over 6 years of experience in sales, customer service, and CRM based operations.
EgyptWhat I'm looking for
Sales Team Leader with over 6 years of experience in sales, customer service, and CRM based operations. Currently leads an inbound sales team of 8+ agents at Fantastic Services, supporting Australian clients on night shifts. Joined the company as a Sales Agent and was promoted to Team Leader. Skilled in coaching, KPI reporting, script development, and handling client escalations. Native Arabic speaker with C2 English and a Chemical Engineering degree, bringing an analytical approach to sales performance. Also experienced in remote freelance work, including translation, lead generation, and AI tools.
Experience
Work history, roles, and key accomplishments
FS
Current
Sales Team Leader
Fantastic Services
Sep 2024 - Present (2 years 1 month)
Led and managed 8 outbound sales agents for the Australian market (Melbourne, Sydney, Perth), improving team close rates by ~15% and maintaining retention above 90% by handling high-value escalations and rebuilding scripts/objection-handling playbooks. Coached the team through daily reviews and weekly KPI analysis, onboarding 4 agents to independent performance in ~8 weeks each, and consistently h
FS
Sales Agent
Fantastic Services
Jan 2023 - Sep 2024 (1 year 8 months)
Managed 80–120 inbound and outbound leads daily for home services and corporate accounts in the Australian market, achieving conversion rates consistently above the team average. Built client relationships that generated repeat business and referrals and was promoted to Team Leader after 16 months based on performance.
IN
Freelance Lead Gen Specialist
Independent
Jan 2021 - Jan 2023 (2 years)
Delivered 100+ research-verified B2B contacts per project as ready-to-use CSV files, performing data collection, cleaning, and formatting to client field requirements in Excel and Google Sheets. Provided Arabic–English translation for contracts, technical documents, product descriptions, and marketing copy; also supported part-time work in 2017–2018.
IN
Customer Service Agent
Intelcia
Jan 2020 - Jan 2021 (1 year)
Supported international English-language clients with issue resolution and follow-through in a high-volume, strict-QA environment. Achieved CSAT consistently above 95%.
VE
Customer Service Agent
Vodafone Egypt
Jan 2018 - Jan 2020 (2 years)
Handled 70+ customer contacts daily across billing, technical issues, and account changes. Identified upselling opportunities naturally and maintained retention for frustrated customers through consistent follow-through.
Education
Degrees, certifications, and relevant coursework
Alexandria University
Bachelor of Science, Chemical Engineering
Earned a Bachelor of Science in Chemical Engineering from the Faculty of Engineering, Alexandria University.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
EgyptAuthorized to work in
Salary expectations
1k+ USD
Job categories
Skills
Lead GenerationLead List Building ToolsData VerificationData CleaningApollo.IoWeb And Directory SourcingCSVSales Cycle ManagementLead ConversionUpsellingPipeline ManagementAppointment SettingNegotiationObjection HandlingHubSpotSalesforceCRM ManagementGoogle SheetsExcelPipeline ReportingKPI ReportingData EntryTeam SupervisionCoaching and MentoringPerformance ManagementPlaybook DevelopmentEscalation HandlingSlackCalendlyGoogle CalendarBilingual OutreachArabic TranslationApollo
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