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Showcased strong leadership through efficient management of operations staff. Implemented effective process enhancements and aligned strategies with company goals. Utilized data-driven insights for optimized decision-making. Adeptly nurtured a high-performing team via recruitment, training, and mentoring. Excelled in vendor and client relationship management, customizing solutions.

Ensure that all cash sales on Smile Enterprise Portal (SEP)
are reconciled to cash collected by sales admin in all regions on
daily basis
• Ensure that Enterprise Reporting Portal (ERP) accounts
reect all transactions associated with Cash Account
Receivables.
• Review reconciliation for collection banks on ERP against
actual bank statement.
• Approve all journal entries associated with trade

Collecting cash from field sales reps, kiosks, shops, and cash sales channels.
Reconciling cash sales by comparing deposits to bank statements and ERP system.
Coordinating and reconciling Regional Imprest Management System (Petty Cash).
Managing stock supply, distribution, and inventory.
Reconciling regional warehouse and sales outlet inventories.
Monitoring courier partners to ensure timely stock

Attending to walk-in customer queries promptly, along with inquiries via phone or email.
Educating customers effectively about our products and services.
Skillfully upselling data bundles, highlighting the advantages of proposed offers.
Managing customer complaints, resolutions, and escalations using JIRA and email.
Maintaining courteous communication with internal and external customers.

Oversaw daily operations at Advocate Dental Care to ensure efficient functioning of the dental clinic. Managed and supervised a team including dentists, dental hygienists, and administrative staff. Developed and executed operational strategies to optimize patient care, appointment scheduling, and resource utilization. Monitored and managed dental supplies and equipment inventory.

Managed schedules, appointments, and calendars for executives and staff. Handled incoming and outgoing correspondence, including emails, letters, and phone calls, with professionalism and efficiency. Assisted in organizing meetings and events, including preparing agendas and taking minutes. Maintained and updated office records, documents, and databases. Coordinated travel and arrangements

Managing administrative files systematically.
Providing effective solutions to operational management challenges.
Handling additional tasks as assigned by superiors.
Organizing and maintaining administrative files for easy accessibility and retrieval.