Open to opportunities

Sylvester Chukwuyenum Ugbeh

@sylvesterchukwuyenum

Message

Customer-focused operations and sales professional delivering service excellence and process improvements.

Nigeria

Message

What I'm looking for

I seek a client-centered operations or customer service role where I can improve processes, drive sales targets, mentor field staff, and contribute to measurable service and operational improvements.

I am a customer-focused operations and sales professional with broad experience across banking, FMCG, and service startups, skilled at managing executive calendars, customer interactions, and operational workflows.

I have driven sales initiatives, tracked KPIs and assortments at national account level for Procter & Gamble, managed teller and front-desk operations at multiple banks, and implemented data and fund-transfer processes at a pension fund administrator.

I bring strong communication, problem-solving, and reporting skills, proficiency with Microsoft Office and banking systems (Finacle, Flex-Cube, T24), and a track record of generating leads, resolving customer issues, and improving operational controls.

Experience

Work history, roles, and key accomplishments

Sales Consultant

Jumia Nigeria

Cross-sold products online, placed orders on behalf of customers, and coordinated pickup and delivery to ensure order fulfillment and customer satisfaction.

E Commerce Sales Cross Selling Order Processing Customer Support Communication

Front Desk Teller

First Bank of Nigeria

Maintained accurate cash balances, processed cash/check/credit payments, and ensured transactional accuracy and customer service at branch front desk.

Cash Handling Transaction Processing Customer Service Accuracy Banking Operations

Sales Development Executive

Procter and Gamble

Tracked KPIs, promotional and assortment performance across modern retail and national accounts, produced weekly OOS and sales reports, and led merchandiser training and mapping to drive shelf share and sales growth.

Sales Analysis Key Account Management KPI Tracking Reporting Trade Marketing Data Tracking

Executive Assistant

Delam Integrated Services Limited

Managed company facilities, executive calendar and travel, generated sales leads, handled customer complaints and bookings, and prepared weekly and monthly operational reports to improve service delivery.

Executive Support Calendar Management Vendor Management Customer Service Reporting Social Media Management

Operations Officer

Crusader Sterling Pensions Ltd

Performed data entry, verification and uploading to pension systems (Temenos T24), advised contributors on PINs, conducted account audits and managed fund transfers and reporting.

Data Entry Data Verification Fund Transfers Pension Administration Auditing Reporting Customer Advisory

Teller Services Representative

Diamond Bank

Handled cash payments and receipts, performed fund transfers, processed staff salary payments and managed ATM daily service to maintain branch transaction operations.

Cash Handling Fund Transfers ATMS Customer Service

Executive Assistant to CEO

VenueCompass.com

Managed CEO calendar and communications, handled high volume calls and customer enquiries, generated sales leads, coordinated field staff for inspections, and produced weekly and monthly operational reports.

Executive Support Customer Service Lead Generation Calendar Management Social Media Reporting