Jesutofunmi Aluko

Responsible for initiating and completing all payments, ensuring timely processing, and liaising with banking partners and vendors to facilitate currency exchanges. Confirmed inflows and bridged compliance with sales teams.

Managed loan disbursement requests, supervised loan schedules, and prepared investment certificates while maintaining accurate records of disbursal activities.

On-boarded customers, managed loan disbursement and collections, and developed strategies to improve recovery rates while providing weekly progress reports.

Identified POS operators needing floats, liaised with aggregators, and documented repayment trends while providing feedback on market strategies.

Monitored POS operations in Lagos State, coordinated market storms for onboarding agents, and provided daily transaction reports.

Analyzed customer needs, observed market trends, and collaborated with teams to ensure smooth POS operations while managing agent relationships.

Drove customer retention through telemarketing, reinforced customer experience, and collected data on customer care concerns to suggest improvements.

Managed customer inquiries through inbound calls, analyzed service requirements, and ensured integration of customer needs with service delivery.

Oversaw sourcing contracts, administration, and supervision of general operations, ensuring efficient treasury operations.

Responsible for marketing and sales of security solutions, introducing new products, and providing after-sale customer care services.

Marketed and sold insurance policies, serviced client accounts, and maintained the existing client database.

Supervised classrooms, mentored students, and coached track and field activities during NYSC.