atiku abubakar
@atikuabubakar
I resolve Microsoft 365, Windows, VPN, and network support issues.
NigeriaWhat I'm looking for
At Baumatec Innovations, I resolve 40+ technical support tickets weekly across Microsoft 365, Outlook, Teams, Active Directory, VPNs, Windows, and TCP/IP connectivity, maintaining an 85% first-contact resolution rate. I also built the company’s first knowledge base with 30+ articles, reducing repeat setup questions by about one-third.
Previously, as the sole IT support resource at ILA College of Health Technology, I supported 60+ staff and 800+ students while building a PHP ID-card system that cut production costs by roughly 80% and a six-portal React management platform. I bring 8+ years of customer-facing troubleshooting, escalation ownership, documentation, and remote support experience.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Baumatec Innovations
Feb 2020 - Present (6 years 6 months)
Resolves 40+ technical support tickets weekly with an 85% first-contact resolution rate. Built the company's first knowledge base with 30+ support articles, reducing repeat setup questions by approximately one-third.
ICT Officer
ILA College of Health Technology
Aug 2018 - Jan 2020 (1 year 5 months)
Sole IT support resource for 60+ staff and 800+ students. Built and deployed a PHP ID-card system and a six-portal React management platform, cutting costs and turnaround times significantly.
Customer Support Specialist
Tripple A Computers and Diagnostics
Jun 2014 - Mar 2018 (3 years 9 months)
Handled 20-30 customer support cases daily across hardware, software, and diagnostic products. Trained four junior support staff, all of whom worked independently within a month.
Education
Degrees, certifications, and relevant coursework
Niger State College of Education
Nigeria Certificate in Education, Physics / Computer Science
Completed a Nigeria Certificate in Education with a focus on Physics and Computer Science.
National Open University of Nigeria
Bachelor of Science, Computer Science
Pursued a Bachelor of Science in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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