Uwakwe Okore
@uwakweokore
I resolve technical issues and deliver reliable customer support across cloud and on-premises IT environments.
NigeriaWhat I'm looking for
I've supported Microsoft 365, Azure, Teams, OneDrive, SharePoint, Active Directory, and Group Policy at TeKnowledge Nigeria, delivering first- and second-level technical support through phone, email, and remote screen sharing.
Previously, I supported network infrastructure, backups, disaster recovery, user onboarding, and endpoint hardware at UBA Group PLC. At Sidmach Technology Limited, I handled high volumes of customer calls, emails, and ticketing inquiries while resolving issues, tracking KPIs, and strengthening client relationships.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
TeKnowledge Nigeria
Administer and support Microsoft 365 services including Azure, Teams, OneDrive, and SharePoint. Deliver first and second-level technical and customer support via phone, email, and remote screen sharing.
Regional IT Support Specialist
UBA Group PLC
Jan 2024 - Dec 2024 (11 months)
Supported networking infrastructure including firewalls, switches, and wireless access points. Assisted with on-premises and cloud-based backup and disaster recovery solutions.
Customer Support Officer
Sidmach Technology Limited
Jan 2023 - Dec 2023 (11 months)
Handled inbound and outbound customer service calls, emails, and ticketing system inquiries. Provided accurate product information and resolved customer issues promptly.
Education
Degrees, certifications, and relevant coursework
Enugu State University of Science and Technology
Bachelor of Engineering, Computer Engineering
Bachelor of Engineering in Computer Engineering from Enugu State University of Science and Technology, Enugu, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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