assumies awa

I’m a Customer Support Representative with over 7 years of experience in customer-facing roles, both as a Front Desk Administrator and as a Somatologist.

Over the years, I’ve learned to really understand what a customer wants. I’ve learned how to understand customer concerns, negotiate solutions, build trust and relationships, and follow up with clients. Basically, I’ve gained experience across client onboarding, retention, and the customer lifecycle.

I genuinely enjoy helping people. I’m naturally detail-oriented and very results-focused, which is why bringing presence and exceptional service to customer support roles comes naturally to me.

I’m also comfortable with remote collaboration and working with a team towards the ultimate goal of any business: success and growth. I understand that customer support is often where a client forms their first, and most times, lasting impression of a company, so I don’t take my work lightly.

I’m comfortable using different CRM and collaboration tools to communicate with both customers and team members, including Zendesk, Freshdesk, Google Workspace, and Zoom.

Beyond customer service, I have experience in sales support and roles where I can combine communication, critical thinking, and relationship-building to contribute to a growing team. I’m particularly drawn to companies that value people and exceptional customer experiences.