Nahkum Agnes

I’m Nahkum, and my focus is making support feel easy while ensuring people feel genuinely seen, heard, and supported. With 2+ years supporting global clients across email, chat, and phone, I bring strong communication, empathy, and time-management to every interaction.

I’ve consistently used Freshdesk and Hubspot to manage inquiries, resolve issues, and maintain high service standards. I’ve achieved 90%+ customer satisfaction and reduced response time by 40%, while keeping documentation clear and up to date.

In my freelance work supporting e-commerce and SaaS clients, I handled order tracking, refund processing, and customer complaints professionally. I also maintained detailed interaction documentation to improve response time and improved customer feedback by 20% through proactive engagement.

At Union Bank, I delivered top-tier service through phone and email to 100+ clients daily, maintaining a 95% customer satisfaction rate. I also collaborated with internal departments to ensure seamless client experiences, and I’m remote-ready with reliable internet and a quiet home office setup.