Kah Fongoh
@kahfongoh
Customer Support Specialist with 5+ years delivering fast, friendly support and improved customer satisfaction.
CameroonWhat I'm looking for
I’m a Customer Support Specialist with 5+ years of experience delivering exceptional service across remote and on-site environments. I support customers through phone, email, and chat, resolving inquiries, handling complaints, and maintaining accurate documentation while collaborating with cross-functional teams.
In my recent role as a Customer Support Consultant, I supported 20–25 customers daily and resolved 15–20 cases per day using internal support systems to track requests and ensure timely follow-up. I prioritize urgent issues—responding in under 10 minutes whenever possible—and I work through complex cases to meet service expectations.
Previously, I helped reduce customer service escalations by approximately 30% through proactive communication and effective complaint handling. I also bring strong CRM and ticket management experience (Monday.com CRM), clear reporting, and administrative support that helps teams stay organized and customers stay confident from first contact to resolution.
Experience
Work history, roles, and key accomplishments
Customer Support Consultant
The Record Consult
Jul 2024 - May 2025 (10 months)
Supported 20–25 customers daily via phone and email with guidance on application processes, documentation requirements, and service inquiries. Resolved 15–20 customer cases daily while maintaining detailed records and following up through internal support systems.
Store & Service Assistant
United Glass Company
Jan 2023 - Jun 2024 (1 year 5 months)
Assisted 20+ customers daily with product inquiries, order processing, delivery coordination, and after-sales support. Maintained inventory records, performed stock checks, resolved discrepancies, and coordinated with suppliers to reduce delays and improve customer satisfaction.
Customer Relations & Executive Assistant
K AND C Holding
Sep 2022 - Dec 2022 (3 months)
Supported customer service operations by using Monday.com CRM to track customer requests, update cases, and ensure timely resolution. Handled daily client communications and prepared weekly customer service reports and operational updates for leadership.
Business Support & Customer Experience
Danny Diamond House of Class (Beauty & Cosmetics)
Feb 2020 - Sep 2022 (2 years 7 months)
Assisted 25 customers daily with product inquiries, purchases, complaints, and post-sales support across in-store and phone channels. Reduced customer service escalations by approximately 30% through complaint handling, proactive communication, and problem resolution, while gathering and analyzing customer feedback to improve service.
Administrative & Client Service Assistant
E.T.S. CIMARA
Jan 2019 - Feb 2020 (1 year 1 month)
Provided administrative and client support by coordinating appointments, managing correspondence, and responding to service requests. Maintained organized filing systems and customer records, and supported vendor payment processing and client issue resolution.
Education
Degrees, certifications, and relevant coursework
University of Bamenda
Bachelor of Technology (B.Tech), Business Administration & Management
Earned a Bachelor of Technology (B.Tech) in Business Administration and Management at the University of Bamenda.
University of Bamenda
Higher National Diploma (HND), Business Administration & Management
Earned a Higher National Diploma (HND) in Business Administration and Management at the University of Bamenda.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Job categories
Skills
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