Open to opportunities

Moazzma Batool

@moazzmabatool

Message

Customer-focused operations and service professional driving efficiency, satisfaction, and revenue growth.

Pakistan

Message

What I'm looking for

I seek customer-focused roles where I can improve processes, boost satisfaction and retention, and contribute measurable revenue growth in hybrid or remote settings.

I am a results-driven customer service and operations professional with hands-on experience in shipment operations, travel management, and high-volume call centers. I consistently improve customer satisfaction, reduce errors, and streamline documentation to increase efficiency and profitability.

In previous roles I supported 50–100+ customer interactions daily, maintained high first-contact resolution and on-time delivery rates, and contributed to measurable revenue growth through process improvements and proactive client engagement.

I bring strong proficiency in MS Office, Google Workspace, and CRM tools, fluency in English, Urdu, and Punjabi, and a commitment to punctuality and reliable performance in both remote and on-site customer service roles.

Experience

Work history, roles, and key accomplishments

Operation Assistant

Pakistan Cargo - Dubai Base

Jan 2024 - Jan 2025 (1 year)

Assisted 100+ customers weekly, maintaining 90% satisfaction and driving 12% monthly revenue growth; managed shipment records with 95% accuracy and reduced documentation delays by 40% to raise monthly profit by 15%.

Customer Service Records Management Process Improvement MS Office CRM Time Management Communication

Travel Manager

DreamPort

Jan 2023 - Jan 2024 (1 year)

Managed 50+ daily customer inquiries with 92% resolution accuracy, increased client bookings 40% within 6 months and achieved an 80% repeat customer rate contributing to sustained revenue growth.

Email Communication Customer Retention CRM Sales Target Achievement Problem Solving Remote Support

Customer Service Representative

Ision Communivation

Jan 2022 - Jan 2023 (1 year)

Handled 100+ inbound/outbound calls daily, achieving 95% customer satisfaction and 90% first-call resolution while reducing average handle time by 20% and boosting team productivity by 22%.

Outbound Calling Call Resolution Customer Satisfaction CRM MS Office Performance Improvement

Education

Degrees, certifications, and relevant coursework

Virtual University

Associate Degree, Mass Communication

2023 - 2025

Associate degree in Mass Communication with coursework in Media Studies, Communication Theory, and Customer Interaction Skills; ranked in the top 35% of the class.