ASASHUTOSH KUMAR SINGH
@ashutoshkumarsingh
Experienced Solution Consultant dedicated to enhancing customer relationships.
IndiaWhat I'm looking for
With over 10 years of experience in driving breakthrough innovations, I have honed my skills as a Solution Consultant, focusing on connecting customers with ideal solutions. My journey has been marked by a commitment to taking ownership of the entire customer lifecycle, from pre-sale education to post-sale support. I have consistently advocated for high-quality products and exceptional services, forming strong business relationships that foster mutual growth.
In my current role as a Senior Solution Consultant at FieldAssist, I have developed a comprehensive understanding of client requirements, leading to a 20% increase in client engagement. My participation in over 150 sales pitches has contributed to a 15% rise in successful conversions. I am dedicated to continuous professional development, enhancing my technical proficiency by 30% through active participation in industry forums. My analytical skills have enabled me to interpret data effectively, improving decision-making accuracy by 22% and driving significant improvements in client satisfaction.
Experience
Work history, roles, and key accomplishments
FLSr. Solution Consultant
FieldAssist (Flick2know Technologies Pvt Ltd)
Jun 2021 - Present (4 years 1 month)
As a Sr. Solution Consultant, I developed a comprehensive understanding of client requirements, leading to a 20% increase in client engagement. I participated in over 150 sales pitches, contributing to a 15% rise in successful conversions. My role involved managing sales bids, improving bid success rates by 25%, and enhancing client satisfaction scores by 18%.
FLCustomer Success Executive
FieldAssist (Flick2know Technologies Pvt Ltd)
Jan 2020 - Jun 2021 (1 year 5 months)
In my role as a Customer Success Executive, I conducted training sessions that enhanced user proficiency by 25%. I guided clients on product features, resulting in a 20% increase in product adoption and a 98% client satisfaction rate. I monitored client accounts to ensure product usage, leading to a 20% increase in client retention.
Team Lead (Tech Support)
Concentrix
Oct 2017 - Oct 2018 (1 year)
As a Team Lead in Tech Support, I provided technical support for Amazon sellers, resolving queries efficiently through email and calls. I ensured timely solutions and managed inventory corrections using bulk upload tools, enhancing overall service quality.
O&M Engineer
Vodafone Spacetel Limited
May 2017 - Oct 2017 (5 months)
In my role as an O&M Engineer, I was responsible for the stability of the fiber optics network across a 250 km area. My work involved maintaining network operations and ensuring optimal performance, contributing to the overall reliability of services.
Education
Degrees, certifications, and relevant coursework
Institute Of Technical Education and Research
Bachelor of Technology, Engineering
2011 - 2015
Grade: 70.8%
Completed a Bachelor of Technology (B. Tech) with a focus on technical education and research. Developed skills in engineering principles and practices, contributing to a solid foundation in technology.
K.V.-No.1
Matriculation, General Education
2008 - 2009
Grade: 75.4%
Completed Matriculation, providing a strong educational foundation and essential skills for further studies.
KBK Times Academy
+2 Degree, General Studies
2008 - 2009
Grade: 68.5%
Completed +2 Degree with a focus on higher secondary education, enhancing foundational knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Website
iashutosh.comJob categories
Skills
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