Open to opportunities

Rohit User

@rohituser2

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SaaS professional with expertise in technical consulting and solution design.

India

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a dedicated SaaS professional with over 7 years of experience in technical consulting and solution design. My journey began at Reddx Technologies, where I honed my skills in sales engineering and client demos. I then progressed to Zoho Corporation, leading onboarding initiatives and implementing AI-powered solutions, which significantly enhanced product adoption.

At Chargebee Technologies, I excelled as a Senior Solution Engineer, maintaining high customer satisfaction rates while mentoring junior engineers. My role at Postdot Technologies further solidified my expertise in customer onboarding and success, where I collaborated with cross-functional teams to drive product adoption and reduce churn. I am passionate about translating complex business needs into scalable technical solutions that foster long-term success.

Experience

Work history, roles, and key accomplishments

Current

Solution Consultant

Current

Postdot Technologies Pvt. Ltd.

Oct 2022 - Jan 2025 (2 years 3 months)

SaaS professional with 7+ years of expertise in technical consulting and solution design. Led pre-sales onboarding for clients, driving product adoption and ensuring seamless implementations. Collaborated with teams to conduct POCs and deliver custom training sessions.

Customer Onboarding Technical Consulting Solution Design Risk Mitigation Product Management Customer Success Objection Handling Conflict Resolution

Senior Solution Engineer

Chargebee Technologies Pvt. Ltd.

Jul 2021 - Aug 2022 (1 year 1 month)

Maintained high customer satisfaction with a First Response Time of 1 hour. Mentored junior engineers and collaborated with technical teams to implement tailored solutions for key clients, managing support tickets effectively.

Customer Support Technical Training API Testing Project Management Data Analytics CRM Tools Sales Engagement Mentoring Problem Solving

Senior Technical Support Engineer

Zoho Corporation Pvt. Ltd.

Mar 2018 - Jul 2021 (3 years 4 months)

Led onboarding for paid customers, implementing AI-powered solutions and providing extensive training. Hosted community meetups to enhance user engagement and brand visibility.

Technical Support Customer Onboarding Community Engagement Training Data Migration User Feedback

Sales Engineer Trainee

Reddx Technologies Pvt. Ltd.

Jun 2017 - Oct 2017 (4 months)

Conducted outbound calls and provided pre-sales technical support. Exceeded sales targets and delivered client demos to showcase product capabilities.

Sales Support Outbound Calling Technical Support Sales Targets Communication Skills Product Knowledge Customer Engagement Team Collaboration Lead Generation

Education

Degrees, certifications, and relevant coursework

Jeppiaar Engineering College

Bachelor of Engineering, Electrical Engineering

2012 - 2016

Completed a Bachelor of Engineering in Electrical Engineering, focusing on the principles of electrical systems, circuit design, and power systems. Engaged in various projects that enhanced practical understanding and technical skills in the field.