Open to opportunities

Vikash Kumar

@vikashkumar5

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Experienced Solution Consultant with a focus on customer success.

India

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a dedicated professional with over 8 years of experience in Solutioning & Implementation and Customer Success Management. Throughout my career, I have successfully led deployments for key accounts such as Godrej, Jyothy Labs, Bausch+Lomb, and Crax, helping them implement tailored solutions to address their unique business challenges.

My expertise lies in technical coordination, requirement analysis, and ensuring compliance with established procedures. I am proficient in designing solution frameworks, estimating costs, and resource planning. My role as a Solution Consultant has allowed me to manage customer implementations effectively, driving operational improvements and achieving high levels of customer success.

Experience

Work history, roles, and key accomplishments

Current

Solution Consultant

Current

Mobisy Technologies Pvt. Ltd.

Apr 2024 - Present (1 year 2 months)

As a Solution Consultant, I collaborate with clients and internal teams to gather requirements, develop documentation, and oversee project execution. I focus on enhancing business tracking and strategic planning through SOPs and automated reports.

Solution Design Technical Documentation Project Management Agile Methodologies Client Engagement Customer Success Management

Project & Delivery Management Team Lead

Mobisy Technologies Pvt. Ltd.

Apr 2021 - Apr 2024 (3 years)

Managed cross-functional project teams using Agile methodologies to ensure timely delivery of solutions. Oversaw project scope, timelines, and resources, leading implementations for high-profile clients like Godrej and Bausch+Lomb.

Project Management Agile Methodologies Stakeholder Management Client Engagement Team Leadership

Project Manager

Mobisy Technologies Pvt. Ltd.

Feb 2018 - Apr 2021 (3 years 2 months)

Led cross-functional project teams in planning and executing projects using Agile methodologies. Ensured quality delivery of solutions while managing project scope and timelines for various clients.

Project Management Agile Methodologies Team Leadership Client Engagement Stakeholder Management

Delivery Manager

Mobisy Technologies Pvt. Ltd.

Feb 2016 - Feb 2018 (2 years)

Successfully led the deployment of Sales Force Automation and Distributor Management System modules, achieving a 90% adoption rate. Focused on operational efficiencies and customer satisfaction initiatives.

Sales Automation Customer Success Management Project Delivery Stakeholder Engagement