Ashutosh Kumar

I’m an L2 IT Support Engineer focused on fast, reliable service delivery for enterprise users. With 2+ years of experience supporting corporate environments, I help resolve incidents and service requests while keeping SLA/OLA compliance at the center of everything I do.

I manage Active Directory workflows, handle user provisioning and password resets, and administer group policies. I also monitor and maintain endpoint security using McAfee and Windows Defender, and support desktops and laptops remotely via RDP, Microsoft Teams, and LogMeIn.

On the systems side, I perform Linux troubleshooting through SSH, manage users and permissions with chmod/chown/usermod, analyze logs in /var/log, and keep services stable using ps, kill, and systemctl. I also troubleshoot LAN/WAN, TCP/IP, wireless connectivity, and common network services like DNS and DHCP.

I’ve supported macOS fleets (Ventura/Sonoma/Sequoia) including Apple ID/iCloud management, Time Machine backups, and Jamf/MDM enrollment troubleshooting. I’ve led IT operations across multiple distribution centers, consistently improving uptime and reducing ticket repeat incidents through preventive maintenance and root-cause fixes.