Praveen Kumar
@praveenkumar45
I resolve enterprise IT support issues across applications, networks, devices, and access management.
IndiaWhat I'm looking for
I've supported enterprise clients including Estée Lauder Companies, US Foods, and Cisco, resolving software, hardware, network, application, and access requests within defined SLAs. I perform root cause analysis, manage ticket queues, configure hardware and software, and coordinate with teams through resolution.
With over seven years of experience spanning IT service desk, application support, administration, and maintenance engineering, I bring hands-on Windows, macOS, Active Directory, Microsoft 365, VPN, and remote-support capability. I'm focused on minimizing downtime and providing clear technical guidance to end users and onsite teams.
Experience
Work history, roles, and key accomplishments
Resolved, maintained, and managed client software, hardware, and network issues based on service requests, ensuring SLA compliance and client satisfaction. Managed and acted as custodian of client infrastructure, performed root cause analysis, and provided technical guidance to end-users and on-site teams.
Application Support Engineer
Cameo Global
Jun 2022 - Sep 2024 (2 years 3 months)
Resolved, maintained, and managed client software, hardware, and network issues based on service requests, ensuring SLA compliance and client satisfaction. Managed and acted as custodian of client infrastructure, performed root cause analysis, and provided technical guidance to end-users and on-site teams.
Accounts Process Executive
Greet Technologies Pvt Ltd
Feb 2022 - Apr 2022 (2 months)
Managed and acted as custodian of client application platforms and infrastructure, ensuring proper functioning and upkeep. Resolved client queries and tickets, performed root cause analysis, and provided technical guidance to end-users and on-site teams.
Maintenance Engineer
Indus Systems
Jul 2018 - Dec 2021 (3 years 5 months)
Interfaced with clients for business requirements, managed requirement gathering and system analysis, and defined best practices for project support and documentation. Managed smooth implementation and testing of products at client locations, provided post-implementation support, and coordinated with team members for efficient work management.
Education
Degrees, certifications, and relevant coursework
East Point College of Engineering & Technology
Bachelor of Engineering, Information Science & Engineering
Bachelor of Engineering in Information Science and Engineering, affiliated to Visvesvaraya Technological University.
St. Aloysius Pre-university College
Pre-University, PCMB
Pre-university education in PCMB (Physics, Chemistry, Mathematics, Biology).
Tunbridge High School
Secondary School Certificate, Science
Secondary education in Science stream, affiliated to ICSE.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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