Mehul Verma
@mehulverma
L2 Desktop Support Engineer with global IT experience in Windows and macOS.
IndiaWhat I'm looking for
I am an L2 Desktop Support Engineer with over 3 years of hands-on experience at Apple, specializing in Windows and macOS environments, enterprise tools, and end-user support. I resolved 30+ weekly escalations while maintaining high customer satisfaction, supported device migrations, MDM enrollment (JAMF, Intune), and mentored new staff.
I am skilled in Active Directory, Office 365, Intune, PowerShell automation, and foundational cloud technologies (AZ-900 and AWS CCP in progress). I aim to bring global IT experience to deliver seamless, secure, and efficient support in fast-paced environments.
Experience
Work history, roles, and key accomplishments
AIDelivered Tier 2/3 desktop support across macOS, iOS, and Windows, resolving 30+ escalations weekly and maintaining high customer satisfaction. Led device migrations, MDM (JAMF/Intune) enrollments and AD provisioning to streamline onboarding and reduce mean time to resolution.
IT Assistant / Junior Support
Freelance
Jan 2020 - Jan 2021 (1 year)
Provided Windows desktop installs, patching, antivirus management, LAN/Wi-Fi and printer setup, and supported AD user management to improve endpoint readiness for small business clients.
Education
Degrees, certifications, and relevant coursework
TATorrens University Australia
Master of Business Information Systems, Business Information Systems
2019 - 2021
Completed Master of Business Information Systems at Torrens University Australia from July 2019 to January 2021.
GUGujarat Technological University
Bachelor of Engineering, Computer Engineering
2013 - 2018
Completed Bachelor of Engineering in Computer Engineering at Gujarat Technological University from July 2013 to January 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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