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@mehulverma
L2 Desktop Support Engineer with global IT experience in Windows and macOS.
IndiaI am an L2 Desktop Support Engineer with over 3 years of hands-on experience at Apple, specializing in Windows and macOS environments, enterprise tools, and end-user support. I resolved 30+ weekly escalations while maintaining high customer satisfaction, supported device migrations, MDM enrollment (JAMF, Intune), and mentored new staff.
I am skilled in Active Directory, Office 365, Intune, PowerShell automation, and foundational cloud technologies (AZ-900 and AWS CCP in progress). I aim to bring global IT experience to deliver seamless, secure, and efficient support in fast-paced environments.
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Work history, roles, and key accomplishments
AIDelivered Tier 2/3 desktop support across macOS, iOS, and Windows, resolving 30+ escalations weekly and maintaining high customer satisfaction. Led device migrations, MDM (JAMF/Intune) enrollments and AD provisioning to streamline onboarding and reduce mean time to resolution.
Freelance
Jan 2020 - Jan 2021 (1 year)
Provided Windows desktop installs, patching, antivirus management, LAN/Wi-Fi and printer setup, and supported AD user management to improve endpoint readiness for small business clients.
Degrees, certifications, and relevant coursework
TAMaster of Business Information Systems, Business Information Systems
2019 - 2021
Completed Master of Business Information Systems at Torrens University Australia from July 2019 to January 2021.
GUBachelor of Engineering, Computer Engineering
2013 - 2018
Completed Bachelor of Engineering in Computer Engineering at Gujarat Technological University from July 2013 to January 2018.
Software and tools used professionally
IndiaYou can contact Mehul and 90k+ other talented remote workers on Himalayas.
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