Bhanu Alle

I have started my journey in IT as Desktop Support Engineer. Provided comprehensive desktop and IT support for ValueLabs as a client-facing engineer.

Prepared and configured Windows, Linux, and macOS systems, joining devices to required domains.

Managed and maintained Active Directory, including user accounts, groups, and access permissions.

Diagnosed and resolved hardware, software, and network-related issues to ensure minimal downtime.

Performed data and email backup operations to ensure data integrity and business continuity.

Utilized ServiceNow ticketing system to handle user incidents, service requests, and software installations in compliance with SLAs.

Supported user onboarding by creating profiles, configuring systems, and conducting orientation sessions.

Coordinated and initiated laptop deliveries for employees working remotely (WFH).

I got an opportunity to apply for IT Support Specialist for US client of ValueLabs. I applied and got selected. I got converted into fulltime employee of ValueLabs. In this role, I provided end-to-end IT support for a US-based client in a fast-paced environment.

Administered identity and access management systems, including Okta (IAM).

Managed and supported Google Workspace, Microsoft 365 (Office 365), Zoom, and Slack.

Resolved user incidents and service requests using Jira ticketing system, ensuring timely SLA compliance.

Enrolled and managed Windows and macOS devices using JAMF and Microsoft Intune.

Conducted IT onboarding sessions for new hires and handled offboarding by revoking access and securing data.

Maintained accurate inventory and asset records for company devices.

Diagnosed and resolved hardware, software, and network issues, both remotely and on-site.

My interest in this field is learning more about cloud-based tools, workflows, integrating with other applications, automations. I am looking to upskill myself and grow in this field.