Balaji Lo
@balajilo
Senior Desktop Support Engineer delivering reliable enterprise IT operations.
IndiaWhat I'm looking for
I am a results-driven Senior Desktop Support Engineer with over 8 years of enterprise IT support, systems administration, and device management experience. I specialize in Windows and macOS environments, Office 365, Microsoft Intune, JAMF, VPN, and Active Directory.
At SanDisk India I led site operations supporting 2000+ global users, acted as the escalation point for Severity 1 & 2 incidents, and drove 95%+ SLA adherence while achieving 100% device compliance through Intune and JAMF.
I improve incident resolution and asset accuracy through process optimization and vendor collaboration, reducing resolution times and audit exceptions while increasing user satisfaction and ensuring continuous service during critical events.
Experience
Work history, roles, and key accomplishments
Senior Desktop Support Engineer
SanDisk India Device Design Centre
Dec 2019 - Jun 2025 (5 years 6 months)
Led IT site operations and enterprise desktop support for 2000+ global users, achieving 95%+ SLA adherence and 100% asset/MDM compliance through Intune and JAMF-driven lifecycle management.
Windows Migration Consultant
Sabre Travel Technologies
Jul 2019 - Oct 2019 (3 months)
Supported enterprise-wide Windows 10 migration for 2000+ endpoints with zero data loss, improving recovery and reducing user downtime by 40% using OneDrive backups and SLA-driven ticketing.
Executive - IT Support
SGS India Pvt. Ltd.
Jan 2019 - Jun 2019 (5 months)
Provided L1/L2 IT support and maintained 98% SLA compliance for 500+ users, executing patch management and system upgrades to ensure 100% endpoint compliance.
IT Support Engineer
Renault Nissan Technology & Business Centre
Jul 2016 - Nov 2018 (2 years 4 months)
Managed end-user support for 2000+ employees via HP Service Manager, achieving 95% first-call resolution and reducing repeat incidents by 20% through account and permissions management.
System Administrator
Active Team Software Solutions India Pvt. Ltd.
May 2014 - Jul 2016 (2 years 2 months)
Oversaw IT infrastructure setup and administration for a software development environment, handling system troubleshooting and environment maintenance.
Editor
Nuance Communications
May 2006 - Apr 2014 (7 years 11 months)
Reviewed and transcribed medical documentation for U.S. healthcare clients, ensuring accuracy and compliance over an eight-year tenure.
Education
Degrees, certifications, and relevant coursework
Dr. G. R. Damodaran College of Arts and Science
Master of Computer Applications, Computer Applications
Grade: 65%
Completed Master of Computer Applications with a final score of 65% in 2006.
Islamiah College, Vaniyambadi
Bachelor of Science, Physics
Grade: 65%
Completed Bachelor of Science in Physics with a final score of 65% in 2002.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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