Sumanth J S
@sumanthjs
Linux System Administrator with 5+ years delivering high-availability RHEL/Windows support and automation-driven reliability.
What I'm looking for
I’m a detail-oriented Linux System Administrator with over 5 years of experience managing, configuring, and troubleshooting Linux (RHEL/CentOS/Ubuntu) and Windows server environments. I focus on reliable uptime, fast resolution, and keeping infrastructure stable under real production pressure.
In my most recent role as a Consultant IT Administrator (May 2023 – Mar 2026), I supervised and resolved complex L1/L2 Linux and Windows infrastructure tickets through ServiceNow, consistently meeting or exceeding a 95% SLA compliance rate. I configured and managed NFS and SAMBA, administered DNS and DHCP to ensure dependable IP allocation and hostname resolution, and used LVM to dynamically resize logical volumes to prevent disk-space criticalities.
I also build automation that reduces operational risk—developing custom shell scripts and running CRON jobs for monitoring and routine backups to ensure zero data loss during critical operations. I manage user access controls, perform proactive patch management using RPM and YUM, administer environments across on-premises setups and Azure Active Directory for identity and access management, and document SOPs to streamline team workflows.
Experience
Work history, roles, and key accomplishments
IT Administrator
Delivery Centric Design
May 2023 - Mar 2026 (2 years 10 months)
Resolved complex L1/L2 Linux and Windows infrastructure tickets via ServiceNow while meeting or exceeding 95% SLA compliance. Administered NFS/SAMBA, DNS/DHCP, and LVM storage resizing, and automated monitoring/backups with shell scripts and CRON to support zero data loss.
Technical Support Executive
Grassroots BPO Pvt Ltd
Oct 2021 - May 2023 (1 year 7 months)
Provided technical support by diagnosing and resolving hardware and software issues, maintaining detailed service request logs to improve future troubleshooting. Managed incidents and service requests in ServiceNow and BMC and escalated complex issues to the appropriate infrastructure teams.
Desktop Support Executive
IBM India Pvt Ltd
Oct 2019 - Sep 2021 (1 year 11 months)
Diagnosed and resolved user-reported technical issues to minimize downtime while monitoring system performance to identify problems early. Developed user training materials to improve self-service capability and supported continuous improvement of support practices.
Education
Degrees, certifications, and relevant coursework
Sahyadri Polytechnic
Diploma in Electronics and Communication Engineering, Electronics and Communication Engineering
Completed a Diploma in Electronics and Communication Engineering at Sahyadri Polytechnic in Thirthahalli.
Jain University
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications at Jain University in Bangalore.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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