Open to opportunities

Akhil S

@akhils2

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Senior system administrator specializing in macOS, JAMF, and Intune—leading secure, compliant endpoint operations.

India

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What I'm looking for

I’m looking to leverage my macOS, JAMF, and Intune expertise to run secure, compliant endpoint operations. I want to lead engineering support, improve incident response, and help deliver global IT projects with operational excellence.

I’m a results-oriented Senior System Administrator with 14+ years of experience specializing in macOS environments. I focus on JAMF administration, Intune, and IT infrastructure management to keep endpoints stable, secure, and compliant.

I bring proven expertise in system configuration, troubleshooting, and managing escalated incidents across global teams. I develop custom macOS policies and configuration profiles, deliver L2/L3 macOS, iOS, and iPadOS support, and streamline security updates and deployment processes.

I also lead engineers—mentoring teams and partnering with global L1/helpdesk stakeholders to improve daily operations. From application packaging and imaging to remote support solutions and automated workflows, I aim to drive operational excellence in dynamic IT environments.

Experience

Work history, roles, and key accomplishments

Senior Configuration Engineer

Asuuki Private Limited

Feb 2025 - Sep 2025 (7 months)

Provided advanced macOS L3 support for T-Mobile on an Infosys project, including JAMF and Intune administration. Developed secure custom macOS policies/configuration profiles and led engineering escalations while supporting global L1 and helpdesk teams.

Jamf Intune MacOS Policies & Profiles server management Escalations ITIL Mobile Device Management

Configuration Specialist

Dev Information Technology Ltd

Jan 2021 - Dec 2024 (3 years 11 months)

Delivered macOS L2 support for Mercedes-Benz AG and Daimler Truck AG, managing JAMF administration, server management, imaging, and application packaging/deployment. Led a team of 5 engineers, troubleshot complex macOS/MDM/JAMF Pro issues, and streamlined security update and deployment processes.

MacOS L2 Support Jamf MDM Troubleshooting MacOS Imaging Application Packaging Team Leadership UAT Support

Configuration Specialist

NTT Data

Apr 2020 - Nov 2020 (7 months)

Provided advanced macOS support for enterprise clients including US Bank, CAT, and CoreLogic. Managed a team of 10 to deploy JAMF policies, execute IT solutions, and ensure asset tracking.

MacOS Management Jamf Team Management Enterprise IT MDM Policy Deployment

IT-OPS Engineer

OPT IT Technologies

Apr 2019 - Feb 2020 (10 months)

Managed macOS endpoint protection using JAMF and Microsoft 365/G-Suite tools, and oversaw IT asset lifecycle management and remote site support. Deployed Windows and macOS builds across medium-to-large environments.

Jamf Endpoint Protection Microsoft 365 G Suite IT Asset Management Remote Support Windows 10 11 Builds

System Administrator L2

Allied Digital

Aug 2017 - Apr 2018 (8 months)

Provided L2 hardware/software support for desktops and laptops across HP, Lenovo, Wipro, and Dell in JMC Projects India Pvt. Ltd and Kalpataru Group. Delivered client IT support including LAN/Wi-Fi troubleshooting and Office 365 support, ensuring security and connectivity across South Indian locations.

Windows Troubleshooting Hardware Support Microsoft Office 365 Security Troubleshooting Vendor coordination

System Administrator

Veeras Infotek Pvt Ltd

Sep 2014 - Aug 2016 (1 year 11 months)

Supported Havas Media Group by managing Windows and Apple devices and implementing Sophos endpoint protection in macOS environments. Handled Lotus Notes and creative applications, managed Apple hardware lifecycle, and managed IT escalations, vendor coordination, and procurement across multiple locations.

Sophos IT Asset Management Vendor coordination IT Procurement Escalation Management

Technical Support Engineer

IBM Info Services

Dec 2012 - Apr 2014 (1 year 4 months)

Provided IT support for Bharti Airtel’s Cochin site, handling troubleshooting and escalations for client requests. Managed Lotus Notes and delivered hardware/software support for Lenovo devices.

IT Support Lotus Notes Software support Lenovo Desktop Support

Desktop Support Engineer

Kaizen IT Services Pvt. Ltd

Feb 2012 - Dec 2012 (10 months)

Provided desktop/laptop hardware and software support for Manappuram Finance Ltd, including CCTV maintenance. Delivered on-site support across Karnataka and resolved user and device issues end-to-end.

Desktop Support Software support CCTV IP Device Support On Site

Technical Support Executive

Kochar Infotech Pvt Ltd

Jun 2010 - Apr 2011 (10 months)

Provided GPRS technical help desk support through chat/email/call and ensured a superior customer experience. Coordinated with team and customer service groups to resolve customer interactions effectively.

Help Desk Support Technical Support Customer Service Troubleshooting Team Collaboration