Jayasree Asirvatham
@jayasreeasirvatham
IT support engineer at DXC Technology India supporting enterprise Macs with Jamf Pro and coordinating macOS incident resolution.
IndiaWhat I'm looking for
At DXC Technology India, I provide L2 support for enterprise Mac environments and manage Apple devices through Jamf Pro, supporting device compliance and security requirements.
Previously, at Walmart Global Tech India, I administered Apple devices using Jamf Cloud and facilitated major incident bridges through resolution. I’m a JAMF Pro Certified Administrator seeking an enterprise IT support or Mac support role in Europe.
Experience
Work history, roles, and key accomplishments
Provides L2 support for enterprise Mac environments, managing Apple devices through Jamf Pro and coordinating incident handling and root cause analysis for Mac and Microsoft 365 issues.
Acted as lead resolver for enterprise Mac environment issues, administered Apple devices using Jamf Cloud, and managed major incidents and root cause analysis for Microsoft 365 issues.
Delivered application and hardware support across Microsoft 365, AWS, Azure, and Mac/Windows environments, and acted as incident manager for high-severity issues.
Customer Support Executive
Evodigital Technologies Pvt Ltd
Dec 2019 - Nov 2020 (11 months)
Logged, tracked, and resolved technical issues, created knowledge articles including Mac usage best practices, and delivered user training to encourage self-service.
Provided L1 support for Windows, Linux, and AIX servers, including monitoring and issue detection, and worked with global teams on critical incidents and escalations.
Education
Degrees, certifications, and relevant coursework
Prathyusha Engineering College
Bachelor of Engineering, Electrical & Electronics Engineering
Bachelor of Engineering in Electrical & Electronics Engineering from Prathyusha Engineering College, affiliated with Anna University.
UiPath
Diploma, Automation
Completed a diploma in Build, Run, and Manage Automation for macOS.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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