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Swapnil Potbhare

@swapnilpotbhare

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System Engineering Specialist Advisor at NTT Data managing enterprise macOS fleets and automating Jamf Pro deployments.

India

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At NTT Data, I manage and support an enterprise macOS fleet using Jamf Pro and Microsoft Intune. I configure ESSO and PSSO to simplify sign-in and use Jamf Pro Blueprints to automate configuration deployment.

At Infosys Ltd, I led a macOS endpoint engineering team supporting 1500+ enterprise devices. I reduced provisioning time by 50% through zero-touch deployment and administered Jamf Pro cloud infrastructure.

At HCLTechnologies, I provided L3 support for macOS users and led the migration of Jamf Pro from on-premise to cloud. I also automated macOS onboarding with zero-touch deployment.

Earlier, at Accenture Services Pvt Ltd, I supported macOS and Ubuntu Linux environments and automated tasks with shell scripting. At Persistent System Ltd., I supported IBM’s Tivoli Netcool Performance Manager, and at NGRT Systems Pvt Ltd I provided Apple device support.

Experience

Work history, roles, and key accomplishments

Current

System Engineering Specialist Advisor

Current

NTT Data

May 2025 - Present (1 year 5 months)

Managing and supporting enterprise macOS fleet with Jamf Pro and Microsoft Intune. Simplified sign in process by configuring ESSO and PSSO, and maintaining security compliance by implementing CIS benchmarks.

Jamf Microsoft Intune ESSO PSSO CIS Benchmarks Blue Print MacOS

Senior Consultant - Infrastructure Management

Infosys Ltd

Jun 2022 - May 2025 (2 years 11 months)

Lead macOS endpoint engineering team, supported 1500+ enterprise devices. Implemented macOS compliance hardening and reduced provisioning time by 50% through zero touch deployment.

MacOS Jamf Zero Touch Provisioning Compliance Incident Management Application Packaging

Technical Specialist

HCL Technologies

May 2021 - Jun 2022 (1 year 1 month)

Provided L3 technical support for macOS users and led the migration of Jamf Pro from on-premise to cloud. Automated macOS onboarding processes by implementing zero touch deployment.

MacOS Jamf Zero Touch Provisioning Application Packaging Self Service IT leadership

Senior Technical Support Analyst

Accenture Services Pvt Ltd

Aug 2018 - Apr 2021 (2 years 8 months)

Administered enterprise macOS and Ubuntu Linux environments using Jamf Pro and Landscape. Automated tasks using shell scripting and handled P1 and P2 tickets.

MacOS Ubuntu Jamf Landscape Shell Scripting Jamf Composer Windows migration L2 L3 Support

Software Engineer (L2 Technical Support Engineer)

Persistent System Ltd.

Apr 2013 - Apr 2016 (3 years)

Led troubleshooting and support for IBM's Tivoli Netcool Performance Manager (TNPM). Configured and managed Red Hat, AIX, and Sun Solaris environments for TNPM operations.

Troubleshooting Tivoli Netcool Performance Manager Red Hat Aix Oracle Solaris Technical Training