Hritik Gupta
@hritikgupta
IT Support Technician delivering L1/L2 desktop support and MDM-managed compliance.
IndiaWhat I'm looking for
I’m an IT Support Technician with 4 years in managing end-user systems, MDM tools, and remote support for globally distributed teams. I focus on fast, calm, user-centric troubleshooting while keeping IT operations stable and compliant across Windows and macOS environments.
In my current role at Uplynk, I provide comprehensive L1 and L2 support across hardware, OS, network, and application issues using tools like Ninja One, TeamViewer, Zoom, and Microsoft Teams. I administer device policies and application deployments via Microsoft Intune, Rippling, and JAMF Pro, and manage onboarding/offboarding and access through Okta, G Suite, and M365 Admin Center. I also handle ServiceNow and Jira ticket workflows within SLA timelines, maintain software license compliance, and partner with Security and Compliance to enforce endpoint security standards.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Uplynk
Feb 2025 - Present (1 year 4 months)
Provided L1/L2 remote and helpdesk support for globally distributed users, resolving Windows and macOS hardware, OS, network, and application issues. Administered device policies and endpoint management using Microsoft Intune, Rippling, JAMF Pro, and identity/access platforms including Okta and Microsoft 365 while managing tickets in ServiceNow/Jira and maintaining technical documentation.
Desktop Support Technician
Edgio Inc.
Aug 2024 - Jan 2025 (5 months)
Delivered remote desktop support to employees worldwide for Windows and macOS, resolving device, account, and application issues. Managed ticket workflows in ServiceNow/Jira and supported device compliance and deployments using Intune and JAMF Pro, including account provisioning via Okta, G Suite, and Microsoft 365 admin tools.
Senior System Associate
Infosys Limited
Sep 2021 - Aug 2024 (2 years 11 months)
Provided end-to-end IT support across global locations, managing high-volume ServiceNow incidents and service requests within SLA while maintaining strong user satisfaction. Performed software packaging, patching, and compliance using SCCM, JAMF Pro, and BigFix, and handled onboarding with Active Directory and AD ManageEngine for user provisioning and access control.
Education
Degrees, certifications, and relevant coursework
S.V. Polytechnic College
Diploma in Electrical Engineering, Electrical Engineering
2018 - 2021
Grade: GPA: 8.42/10
Completed a Diploma in Electrical Engineering at S.V. Polytechnic College in Bhopal from 2018 to 2021, achieving a GPA of 8.42/10.
Sacred Heart Convent School
Secondary School Certificate (SSC) - Class 10, Secondary Education
2017 - 2018
Grade: Percentage: 70.6%
Earned the Secondary School Certificate (Class 10) from Sacred Heart Convent School in Rewa between 2017 and 2018, scoring 70.6%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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