Ashlyn Charlemagne

Delivered high-quality support through live chat and email, addressing customer inquiries and account issues with clarity. Utilized CRM and support platforms to log interactions and troubleshoot technical issues, escalating complex problems when necessary. Built trust with clients by responding promptly and resolving issues efficiently.

Informed passengers of travel schedule changes and managed seat assignments, ensuring passenger satisfaction. Maintained up-to-date knowledge of fare structures and educated customers on loyalty programs, encouraging repeat business. Provided detailed travel itineraries and assisted customers in selecting optimal travel arrangements.

Maintained confidentiality of client information and prepared regular reports summarizing claims processed. Coordinated with insurance agents and customers to gather missing information and handled customer inquiries regarding policy status. Verified and reviewed data on insurance applications and policies.

Supported cashiers and customers, using POS systems to scan purchases and process transactions efficiently. Welcomed customers, offered quick assistance, and helped them navigate the store to locate items. Maintained a clean and organized sales floor and explained current sales and promotions to gain customer loyalty.

Obtained a Certificate in Hospitality-Event Coordination. Developed skills in planning, organizing, and executing various events within the hospitality industry.

Earned a High School Diploma, completing secondary education. Focused on a broad curriculum to build a strong academic foundation.

Completed a Certificate in Human Resource Management through an online learning platform. Gained foundational knowledge in HR principles, including talent acquisition, employee relations, and compensation.

Completed a Certificate in Customer Service Skills through an online platform. Acquired essential techniques for effective customer interaction, complaint resolution, and service excellence.