Open to opportunities

Merle Paul

@merlepaul

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Dedicated Customer Service Representative with over 10 years of experience.

Saint Lucia

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Service Representative with over 10 years of experience in various customer-facing roles. My journey has equipped me with the skills to handle escalated issues effectively and exceed performance targets. As a Call Centre Supervisor, I motivated teams to improve service delivery, demonstrating my commitment to customer satisfaction.

Throughout my career, I have been certified in Office, Service Excellence, and Business Communication, which has enhanced my exceptional communication skills. I am excited to leverage my expertise in enhancing client relationships and resolving concerns effectively in a new role, ensuring that every customer interaction is positive and productive.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

KM2 Solutions

Jan 2020 - Present (5 years 7 months)

Currently providing customer service support. Resolving customer issues and ensuring high levels of satisfaction.

Customer Service Communication Problem Solving Data Entry

Customer Service Representative

Ark-Tele Services (Legal Rep)

Jan 2018 - Dec 2019 (1 year 11 months)

Provided customer service support for legal representatives. Assisted with inquiries and ensured client satisfaction.

Customer Service Communication Problem Solving Data Entry Legal Support

Executive Personal Assistant/Supervisor/Cashier/Waitress

Caribbean Pirates Limited

Jan 2014 - Dec 2017 (3 years 11 months)

Managed executive personal assistant duties, supervised staff, and handled cashier and waitress responsibilities. Ensured smooth operations and customer satisfaction across multiple roles.

Customer Service Team Leadership Organizational Skills

Customer Service Representative

KM2 Solutions (Lime)

Jan 2013 - Dec 2014 (1 year 11 months)

Handled customer service inquiries for Lime. Provided support and resolved issues for clients.

Customer Service Communication Problem Solving Data Entry

Call Centre Supervisor

Mediamix Interactive/Satisfii

Jan 2009 - Dec 2011 (2 years 11 months)

Motivated and inspired team members to exceed performance potential. Resolved escalated calls, complaints, and queries with efficiency.

Team Motivation Call Center Operations Conflict Resolution Performance Management Interviewing Documentation

Customer Service Representative (Co-Op Training and Part Time)

RBC

Jan 2007 - Dec 2010 (3 years 11 months)

Assisted customers with banking inquiries and transactions. Gained practical experience in a corporate customer service environment.

Customer Service Banking Operations Data Entry Communication Problem Solving

Stylist/CSR

Hair & Now

Jan 2007 - Dec 2009 (2 years 11 months)

Provided styling services to clients. Handled customer service inquiries and ensured client satisfaction.

Customer Service Client Relations Communication Problem Solving

Quality Control Clerk

Olympic Coaters

Jan 2006 - Dec 2007 (1 year 11 months)

Maintained quality control standards for products. Ensured all items met company specifications before distribution.

Quality Control Inventory Control Data Management Attention To Detail

Education

Degrees, certifications, and relevant coursework

Vieux-Fort Comprehensive Secondary School

High School Diploma, High School

Completed secondary education, acquiring foundational knowledge across various subjects. Developed essential academic and life skills.

Post Secondary College Institute

Certificate, Secretarial Studies

Undertook studies in Secretarial Studies, gaining proficiency in administrative tasks and office procedures. Developed skills essential for professional office environments.

St. Stephen's Employment and Training Center

Certificate, Connections Prgm -Office, Service Excellence and Business Communication

Completed the Connections Program, focusing on Office, Service Excellence, and Business Communication. Enhanced skills in professional communication and customer service.