Jady Henry

Managed and confirmed customer bookings, processed payments securely, and coordinated with internal teams to fulfill customer needs while promoting ancillary services to maximize revenue.

Responded to customer emails about orders, managed returns and cancellations, and resolved shipping and pricing complaints to maintain high levels of customer satisfaction.

Handled inbound customer inquiries and loan account requests, maintained detailed interaction records, and collaborated with underwriting and collections to resolve account issues.

Processed sales transactions accurately, delivered professional customer service, and maintained a clean, secure checkout area to protect assets and customers.

Supported kitchen operations by assisting with dishwashing and food preparation, upheld health and safety standards, and helped maintain smooth service flow.

Completed a semester (Jan–Apr 2025) including courses in sociology, human services, college writing, and political science with strong academic results.

Obtained High School Diploma with courses including English, Physical Education, Social Studies, Geography, and Electronics Preparation & Management.

Completed certificate courses on rubrics and instructional strategies focused on teaching and learning practices.