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anya joseph

@anyajoseph

Customer experience agent at GoAnswer who handled messages for banking, legal, security dispatch, and other professional service accounts.

Saint Lucia

Message

At GoAnswer, I managed customer communications through message-taking services for business accounts in banking, legal services, security dispatch, and other professional services. I documented messages and service requests accurately while following account procedures.

At Courts/Unicomer, I supported customers across the OECS region with account and purchasing questions, and responded to inquiries through online chat. Previously, at KM2Solutions, I supported Expedia Group travelers and property hosts with reservations and listings.

Experience

Work history, roles, and key accomplishments

Customer Experience/Message Taking Agent

GoAnswer

Mar 2025 - Sep 2025 (6 months)

Managed customer communications through message taking services for a diverse portfolio of business accounts, including banking, legal services, and security dispatch. Accurately documented customer messages and service requests while following specific account procedures.

Customer Service Message Taking Documentation Account Management Time Management Professional communication

Customer Experience Agent

Courts/Unicomer

Sep 2023 - Dec 2024 (1 year 3 months)

Provided inbound customer support for accounts throughout the OECS region, assisting with account-related inquiries and general service needs. Monitored and responded to customer inquiries via online chat and conducted outbound calls to identify interest in cash loans and hire-purchase financing.

Customer Support Inbound Calls Outbound Calls Live Chat Account Management Financial Services Communication Skills

Remote Customer Service Representative

KM2Solutions

Jul 2020 - Aug 2023 (3 years 1 month)

Provided inbound and outbound customer support for Expedia Group, assisting travelers and property hosts with reservations and property listings. Handled a high volume of customer interactions while maintaining accuracy and service quality.

Customer Service Inbound Calls Outbound Calls Reservations property listing Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

Sir Arthur Lewis Community College

Associate Degree, Travel and Tourism

Grade: 2.5 GPA

Pursuing an Associate Degree in Travel and Tourism, with coursework in customer service, hospitality, hotel operations, food and beverage management, basic accounting, information technology, and computer management. Maintaining a 2.5 GPA.