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Chris'Ann Dosserie

@chrisanndosserie

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Front Office & Reservations Agent at Coco Palm handling guest bookings and front-office inquiries.

Saint Lucia

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At Coco Palm, I assist guests with room and dining reservations, day passes, and excursion bookings. I also handle front-office inquiries and typically manage 50+ calls per day using Maestro to maintain reservation and guest information.

At KM2 Solutions, I handled calls with U.S. customers about overdue vehicle-loan payments and account concerns, documenting interactions and payment arrangements. I achieved 100% on call quality evaluations while following company procedures.

My earlier roles included administrative support at C.O. Williams Construction Limited, customer service and chat support at 1888GoAnswer, and form verification and data entry at KM2 Solutions. I’ve worked across customer service, reservations, and office administration.

Experience

Work history, roles, and key accomplishments

Current

Front Office & Reservations Agent

Current

Coco Palm

Nov 2025 - Present (11 months)

Assist guests with room reservations, dining reservations, day passes, and excursion bookings. Handle front-office support, manage high-volume phone calls, and coordinate with multiple departments to ensure a smooth guest experience.

Maestro Reservation Systems Customer Service Phone Support Multitasking Attention To Detail

Loan Servicing Agent

KM2 Solutions

May 2025 - Oct 2025 (5 months)

Handled inbound and outbound calls with U.S. customers regarding overdue vehicle-loan payments and account concerns. Assisted with payments, documented interactions, and consistently achieved 100% on call quality evaluations.

Customer Service Active Listening Empathy Communication Skills Documentation Call Quality Monitoring

Administrative Assistant

C.O. Williams Construction Limited

Nov 2024 - Apr 2025 (5 months)

Provided administrative and office support, handled phone calls and emails, organized and filed documents, and assisted with contracts and general administrative tasks.

Administrative Support Document Management Communication Skills Multitasking Organization

Customer Service Agent

1888GoAnswer

Nov 2021 - Feb 2022 (3 months)

Provided customer service to U.S.-based customers through inbound and outbound calls and chat support. Assisted with website purchases, product questions, and card-related concerns, and documented interactions using CRM systems.

Customer Service CRM Systems Phone Support Live Chat Conflict Resolution Documentation

Verifications Agent

KM2 Solutions

Jul 2019 - Sep 2021 (2 years 2 months)

Verified information on real estate forms for accuracy, entered and updated customer information, and reviewed forms for completeness while maintaining accurate digital records.

Data Entry Data Verification Attention To Detail Record keeping