Open to opportunities

Aquellah Girard

@aquellahgirard

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Customer service professional experienced in sales, call center support, and loan account assistance.

Saint Lucia

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What I'm looking for

I seek a customer-facing role where I can apply sales and loan/account support experience, contribute to team success, and continue developing professionally.

I am a motivated customer service specialist with experience in retail sales, front-desk hospitality, call center operations, and loan account support. I have earned certificates in office administration, customer service, and hospitality, and consistently focus on clear communication, dependability, and versatility.

I have worked in roles including sales representative, loading bay officer, front desk/customer service agent, call center agent, and customer service specialist handling loan processing and account updates. I adapt quickly, solve problems optimistically, and contribute positively to team performance and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

iTel

Apr 2023 - Aug 2024 (1 year 4 months)

Processed and originated customer loans and provided specialist customer support to ensure accurate account servicing and customer satisfaction.

Customer Service Loan Processing Account Services Communication Data Entry Compliance

Call Center Agent

Go Answer

Dec 2021 - Sep 2022 (9 months)

Handled inbound/outbound calls, provided product knowledge and account updates, and supported daily customer interactions to maintain service quality.

Call Center Operations Customer Support CRM Account Management Communication

Front Desk Customer Service Agent

Sandals Halcyon

Apr 2021 - Sep 2021 (5 months)

Served guests at the front desk, handling inquiries and reservations and providing loan-advisory support to improve guest experience and operational flow.

Reserving Customer Support Communication Problem Solving Hospitality

Loading Bay Officer

Alternative Security Services

Jan 2019 - Oct 2019 (9 months)

Managed loading bay operations ensuring secure handling and timely dispatch of goods while maintaining safety and procedural compliance.

Logistics Safety Procedures Time Management Teamwork

Sales Representative

Hobie - Rodney Bay

Jan 2017 - Present (9 years)

Interacted with and assisted customers on the sales floor, influencing purchases and improving customer satisfaction through attentive service.

Customer Service Sales Retail Merchandising Communication POS Upselling Customer Engagement

Education

Degrees, certifications, and relevant coursework

Corinth Secondary School

High School Diploma, Secondary Education

2010 - 2016

Activities and societies: Studied languages (English, French, Spanish), mathematics, business principles and social studies; emphasized communication, punctuality, dependability, and versatility.

Secondary education at Corinth Secondary School with coursework in English, French, Spanish, Mathematics, Principles of Business and Social Studies; developed communication and computer literacy skills.