Chervonne User

I have extensive experience providing phone-based customer service, reservations, scheduling, and administrative support in fast-paced environments. In my most recent role with a remote cleaning service business, I managed customer communication, appointments, scheduling, lead follow-up, onboarding and offboarding, and field-staff coordination. I handled bookings, provided quotes, confirmed appointments, communicated with customers and service providers, documented job details, and helped keep daily operations organized.

I have experience making and receiving a high volume of calls, navigating phone systems and call queues, speaking with businesses and vendors, gathering information, confirming services, and resolving customer concerns. I communicated clearly and professionally while working independently and managing multiple tasks and time-sensitive requests.

I have hands-on experience using CRM platforms, scheduling systems, job portals, Gmail, spreadsheets, and customer databases to maintain accurate records. I supported CRM onboarding and offboarding by setting up and updating customer or staff information, maintaining account records, and ensuring information was properly documented and communicated.

Previously, with Capital One Auto Finance, I worked as a Verification Agent, contacting customers by phone to verify account and purchase information, confirm personal and financial details, document interactions, and handle sensitive information accurately and confidentially. I consistently worked toward strict performance and quality targets in a high-volume environment.

With Avis Budget Group, I worked as a Reservation Specialist handling rental reservations, booking changes, confirmations, customer inquiries, disputes, and additional rental products and services. This required strong phone communication, problem-solving, sales ability, and the ability to quickly navigate customer requests and internal processes.

My additional experience includes hospitality at Best Western Hotel, personal support work, and retail customer service at Massy Stores. Across these roles, I developed strong verbal communication, customer service, scheduling, reservation, documentation, sales, and problem-solving skills that allow me to represent customers professionally and confidently during live interactions.