Ashley Urmanowicz
@ashleyurmanowicz
I drive SaaS adoption through customer onboarding, training, and strategic engagement.
What I'm looking for
At Xyte, I manage approximately 40 customers from sales handoff through onboarding, implementation, platform adoption, and ongoing success. I redesigned and standardized the onboarding program with scalable kickoff presentations, templates, and repeatable processes.
I've also exceeded business development quotas at Xyte and Revv, generated more than $750,000 in qualified pipeline at LeagueApps, and delivered training that strengthened team performance. I use customer utilization data, consultative discovery, and cross-functional partnership with Product, Engineering, Sales, and Support to resolve roadblocks and advocate for customer needs.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Xyte
Mar 2026 - Present (5 months)
Manages a portfolio of approximately 40 customers, leading onboarding, training, and adoption strategies. Partners cross-functionally to resolve roadblocks and advocate for customer needs.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Master's Degree, Sports Management
Pursued a Master's Degree in Sports Management and a Certification in Sports Administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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