Samuel Joseph

I’m a Customer Success Manager focused on client retention, account growth, and revenue generation. I managed 400+ non-acute facility accounts as the primary point of contact for satisfaction, onboarding, and issue resolution, consistently ranking #1 in my region across KPIs like outbound dials, email engagement, and generated revenue. I also generated an average of $50K in weekly revenue by leveraging CRM and vendor management systems, while strengthening long-term relationships to reduce churn risk.

Alongside customer success, I’ve built new-business pipeline and expanded accounts through sales development and outbound prospecting. In enterprise and mid-market roles, I exceeded monthly KPI targets for multiple consecutive months, engaged hundreds of prospects, and used tools like Salesforce, HubSpot, LinkedIn Sales Navigator, Salesloft, and ZoomInfo for prospecting and pipeline management. I also used multi-channel outreach—cold-calling, email campaigns, and social selling—to support highly personalized demos and onboarding experiences.

What I bring is a practical, proactive approach: clear stakeholder communication, fast escalation resolution, and cross-functional execution with teams like recruiting and compliance. I enjoy combining relationship management with KPI-driven reporting to protect account health, identify expansion opportunities, and deliver long-term client value.