Ashley Penn

Assisted Medicare members with benefit questions, claims, and authorizations. Helped members find doctors and specialists, addressing their specific needs. Provided detailed coverage information for various benefits including dental, vision, hearing, transportation, and facility stays.

Assisted members with medication orders, shipping, claims, and prior authorizations. Provided support to pharmacies and helped members understand copays and benefits. Created support tickets for complex issues, ensuring members received necessary prescriptions and information.

Helped customers with disablement issues needing roadside assistance such as towing, key lockouts, and jump starts. Assisted them in getting off the road quickly. Focused on keeping customers safe.

Assisted customers with billing questions and tech support for cable and internet services. Answered questions about billing and changing accounts. Worked from home.

Provided customer service by helping with orders and refunds on customer accounts. Answered phone calls from customers. Worked from home.

Assisted the manager with all needs including answering phones, taking notes, and sending faxes of invoices on prices. Made orders for the company. Handled inventory documentation and customer records.

Confirmed customer satisfaction with service and quality, contributing to business growth. Maintained customer loyalty through fast, friendly, and knowledgeable service, achieving high satisfaction scores. Effectively de-escalated complaints and assisted customers with accident claims.

Consulted with nurses to develop patient care plans and evaluate treatment options. Documented patient intake, dietary requirements, and assisted with feeding to promote proper nutrition. Charted patients on the computer and looked for updates.

Maintained and organized store displays to enhance product visibility and expedite product location. Used a computer to locate products, make sales, or look for updates. Made tags for products.

Grade: A B honor roll 3.0 GPA

Obtained a high school diploma. Achieved A/B honor roll status and maintained a 3.0 GPA.