Frances Dupree
@francesdupree
I resolve customer issues, support drivers, dispatch services, and keep accounts and payments accurate.
United StatesWhat I'm looking for
I've supported customers, drivers, and member accounts across Careington International, 7-Eleven, Southwest Airlines, Walmart, and PFSweb.
In customer service and resolution roles, I verify insurance accounts, take payments, update policies, handle delivery-driver support, troubleshoot app issues, document incidents, and manage inbound and outbound calls.
I've also coordinated logistics, dispatched HVAC technicians, managed inventory and schedules, and led teams in warehouse and service environments.
Experience
Work history, roles, and key accomplishments
Serves as driver support lead, coordinating dispatch and providing customer service.
CSR - Customer Service Representative
Careington International
Handles insurance call center duties including verifying member accounts, taking payments, and updating policies.
Supported operations as an agent, handling various operational tasks.
Sales Associate
Southern Smokes
Apr 2021 - Nov 2023 (2 years 7 months)
Provided sales support and customer service in a retail environment.
Worked remotely assisting with delivery driver support, adjusting payments, making outbound calls, filing incident reports, and handling app issues. Also supported grocery pickup and store support, and dispatched HVAC technicians for repairs.
Customer Service Representative
Wheeler Staffing Partners
Jul 2020 - Jan 2021 (6 months)
Worked temporarily for PFSweb, assisting customers with product and delivery issues. Performed data entry, managed client records, answered questions, resolved complaints, and handled online orders and credit card transactions.
Logistics Coordinator
STH Under Amazon
May 2019 - Mar 2020 (10 months)
Managed shipping and receiving, inventory, led a team of over 5 employees, created weekly delivery schedules, and performed deliveries when short-staffed.
CNA - Certified Nursing Assistant
Cantex Continuing Care Network
Feb 2017 - Oct 2019 (2 years 8 months)
Provided nursing assistance and patient care in a continuing care setting.
Assembly Line Worker
Smith Systems
Aug 2017 - Aug 2019 (2 years)
Worked on an assembly line for chairs and school furniture, performing inventory, scanning, quality control, counting, and packing.
Education
Degrees, certifications, and relevant coursework
Frances hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Frances?
You can contact Frances and 90k+ other talented remote workers on Himalayas.
Message FrancesGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
