Ashley Johnson

Manage product operations including supplier updates, contract rates and itinerary costings; support the Product Manager with research and competitor analysis and handle live pricing queries to boost sales conversions.

Provided sales coordination and reservations support, managed Zoho CRM and client rates, ran quarterly reports and reconciliations, and negotiated commissions and contracts to support international sales operations.

Supervised reservations operations, ensured accuracy of room blocks and group market codes, implemented new procedures and trained staff while applying revenue-driving sales techniques to maximize occupancy.

Managed guest ledger reconciliations, invoicing and online payments via Iveri, handled foreign currency updates and stocktaking, and resolved finance and client queries to support front office operations.

Handled reservations in Opera, issued quotes and upsold accommodation while maintaining LQA standards; managed consolidator arrivals, billing instructions and follow-up on no-shows and cancellations.

Managed reservations and sales to meet revenue targets, negotiated OTA/STO and corporate agreements, updated SiteMinder to control occupancy and trained front desk staff in sales and reservations processes.

Trained in front office operations and managed guest check-ins/check-outs, reservations, switchboard and guest queries to ensure prompt and professional guest service.

Completed front office management trainee program including Protea Hotel Group head office placement; performed check-ins, reservations, switchboard duties and guest relations to support operations.

Incomplete certificate program in hospitality covering Hospitality Industry Law, Financial Management, Accommodation Management, Food & Beverage, and Culinary from January 2008 to September 2011.

Grade: Merit

Completed Grade 12 (Matric) with Merit; subjects included English HG, Afrikaans HG, Biology HG, Geography HG, History HG, and Computer Studies SG.