Brendan Sarluis

Drove sales and profit growth of 25%+ over the past 4 years by identifying new business opportunities and expanding customer baskets. Advises on alternative products, supports customer demonstrations and after-sales service, handles product complaints with supplier liaison, and completes forecasting and budget reviews.

Manage rooms division operations by overseeing guest service, employee supervision, shifts, daily cash reconciliation, and stock rotation and storage. Drive revenue performance using RevPAR and ADR, maintain housekeeping standards, manage amenity/stock controls, and support conference/event operations and wedding package implementation.

Managed day-to-day hotel operations, including supervising employees, controlling stock rotation and storage, and ensuring disciplinary procedures and standards implementation. Owned revenue management and distribution, conferencing and events, rate codes and package allowances, day-to-day administration and invoicing, and supported wedding package implementation.

Led reservations and front office operations by managing guests and employees, handling daily cash reconciliation, and controlling stock rotation and storage. Drove daily revenue targets and guest reward programmes while managing conferencing and events, building rate codes and package allowances, and supporting day-to-day administration and invoicing.

Managed guest service and supervised employees while performing daily cash reconciliation and stock rotation/storage controls. Supported duty shift operations, disciplinary procedures, and standards implementation to help achieve daily revenue targets and guest reward programmes.

Performed basic data capturing and maintained learner information by compiling learner journals and populating records. Supported administrative workflows for the training program.

Managed clients and daily operations, including supervising employees and running the bar and kitchen. Handled daily cash reconciliation, managed stock rotation and storage, and supported shift operations.

Resolved social media and helpdesk queries through verbal and written communication, including maintenance of client accounts and verbal escalation handling. Completed account reconciliation and supported an affluent customer base.

Managed front office operations as Duty Manager, overseeing shifts, stock control and amenities ordering. Handled guest complaints, performed daily cash reconciliation, and managed front office journals and guest liaison.

Supervised housekeeping operations as Housekeeper Duty Manager, including shifts, stock control, and status consolidation. Coordinated amenities control and ordering, addressed guest complaints, and completed daily cash reconciliation and guest liaison.

Completed Grade 12 (Matric) in 2004 and studied English, Afrikaans, Biology, History, Geography, and Business Economics at Grey College Secondary.

Completed a National Diploma in Hospitality Management with modules including financial management, hospitality management, accommodation management, and hospitality industry law.

Completed in-service training and a First Aid short course at Protea Hotel Bloemfontein for professional development.