Melicia Mc Dulinh
@meliciamcdulinh
Hospitality professional specializing in reservations, guest services, and operations coordination.
What I'm looking for
I am a detail-oriented hospitality professional with experience in reservations, front-desk operations, banqueting coordination, and guest services across resort and camp environments. I prioritize organization, planning, and teamwork to ensure smooth operations and positive guest experiences.
At Drakensberg Sun Resort I manage group reservations, debtors ledger allocations, food & beverage duties, interdepartmental coordination, and auditor-compliant procedures. Previously I handled reservations, cash-ups, front desk duties and administration at Dragon Peaks Mountain Resort, and worked as a facilitator and activity leader at BergVenture Youth Camp.
I am motivated to grow professionally, enjoy working with strong leaders in dynamic environments, and continually develop my skill-set. I bring strong customer service, administrative aptitude, and a fast-learning, solutions-focused approach to every role.
Experience
Work history, roles, and key accomplishments
Banqueting Coordinator
Southern Sun
Jul 2022 - Present (3 years 6 months)
Manage group reservations and coordinate banqueting operations, improving interdepartmental communication and ensuring auditing procedures and contracts are compliant.
Receptionist
Dragon Peaks Mountain Resort
Apr 2019 - Jun 2022 (3 years 2 months)
Handled front desk operations and reservations, managed debtor allocations and cash-ups, and coordinated between housekeeping, maintenance and F&B to maintain service continuity.
Facilitator
BergVenture Youth Camp Co.
Feb 2016 - Mar 2019 (3 years 1 month)
Facilitated group activities and supported office administration including stock purchases and activity leadership to deliver youth programs safely and on schedule.
Sales Representative
Ladysmith Gazette
Jan 2015 - Dec 2015 (11 months)
Performed sales and reception duties during an internship, supporting customer interactions and administrative tasks for the local newspaper office.
Education
Degrees, certifications, and relevant coursework
UNISA
NQF Level 5 Certificate, Bookkeeping
Completed an NQF 5 Bookkeeping course at UNISA in 2021.
High School (Grade 12)
Matric (Grade 12), General Secondary Education
Completed Grade 12 secondary education.
Availability
Location
Authorized to work in
Job categories
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