Open to opportunities

Sharon Mary

@sharonmary

Message

Hospitality reservations and guest-relations professional optimizing multi-OTA bookings and guest experiences.

South Africa

Message

What I'm looking for

I’m looking for a hospitality-focused role where I can manage multi-channel reservations, improve guest experience, and coordinate across departments—using systems like Guesty and OTA platforms—to ensure fast, accurate resolutions.

I’m a Tourism and Hospitality professional with 5 years of experience in hotel reservations, guest relations, concierge services, and OTA management. I handle international guest bookings end-to-end, from inquiry to check-out, delivering customer service through phone, email, and chat while coordinating smooth hospitality operations.

In my current role as a Reservations Consultant, I manage guest reservations using Guesty and coordinate across Booking.com, Airbnb, LekkeSlaap, and other OTA platforms. I’ve also served as a Reservations & Concierge Officer and a Hospitality Operations Supervisor—resolving guest complaints, managing reservations/quotations/invoicing, and maintaining accurate records—while working closely with housekeeping, maintenance, and relevant departments to ensure issues are resolved promptly and efficiently.

Experience

Work history, roles, and key accomplishments

Current

Reservations Consultant

Current

Nox Property Management

Jan 2026 - Present (6 months)

Managed guest reservations end-to-end using Guesty, including booking amendments, cancellations, and special requests. Coordinated bookings across multiple OTAs and responded to guest/travel agent inquiries via phone, email, and WhatsApp.

Guesty Booking.Com Airbnb OTA Management Reservation Management Guest Communication Customer Service Cancellations WhatsApp Maintenance Coordination

Reservations & Concierge Officer

The Tropicana Hotel

Dec 2024 - Jan 2026 (1 year 1 month)

Handled guest check-ins, check-outs, and booking modifications while providing guest service and managing special requests. Maintained reservation records and confirmations and communicated with guests and travel agents.

Check Out Guest Relations Customer Service Booking Modifications Travel Agent Communication

Hospitality Operations Supervisor

Palm Leaf Gardens

Mar 2022 - Aug 2024 (2 years 5 months)

Supervised daily lodge operations and managed guest services, including reservations and customer communication. Resolved guest complaints and maintained operational reports while supporting client relationship management and business development.

Operational Reporting Client Relationship Management Business Development Guest Service Hotel Reservations Quotations Invoicing Customer Communication Management Complaint Resolution

Intern

Pumpkin Hotel

May 2021 - Feb 2022 (9 months)

Coordinated daily operations across departments to support efficient service delivery and guest satisfaction. Prepared financial reports and revenue summaries, monitored guest accounts and payments, and supported marketing initiatives and customer service.