I am a detail-oriented reservations agent with expertise in analysis and quantitative problem-solving skills. I am adept at making critical decisions, managing deadlines, and conducting team reviews. My experience includes complaint handling, cancellation management, refund processing, and providing excellent customer service. I am dedicated to company growth and improvements, and I strive to deliver a seamless guest experience.
At Palala Boutique Game Lodge and Spa, I have been responsible for complaint management, deposit management, and organizing and communicating the needs of VIP guests. I have built and maintained strong relationships with travel agents, generating repeat business and responding to sales inquiries. I have also collaborated with other departments to ensure a seamless guest experience and assisted with dinner and entertainment bookings. My attention to detail and customer-centric approach have allowed me to secure bookings, process payments, and provide exceptional client service.
As a reservations supervisor and conference coordinator at Mercure Hotel Randburg, I have gained a deep understanding of Accor Pricing Strategies and Revenue Management. I have set yield controls based on forecasted demand, monitored competitor pricing and strategies, and maintained proactive communication between the sales team, M&E team, and reservations/front office team. I have also reviewed key demand periods to maximize revenue per available room (RevPAR) and profits. My knowledge of hotel products and services, market segments, and rate plans has allowed me to support revenue management strategies and maintain parallel pricing and inventory across distribution channels.
